Crisis Leadership

When a crisis arises, the first thing people often look for is a leader: the person who knows how to solve the problem and will take the necessary steps to do so. Very few individuals are experts in handling crisis situations. Inexperienced leaders can make rash decisions, react too quickly to the situation, or worse, not react at all in hopes that the situation will work itself out. Nowadays, with the way information travels instantaneously, crisis situations typically do not “just work themselves out.” You need to intervene before the situation escalates. If you are looking for help managing a crisis, Tucker/Hall is highly experienced in handling the whole spectrum of crisis situations.

Tucker/Hall implements these crisis leadership skills to resolve your situation:

Using Strategic Mindset and Detail Orientation to See a Problem Clearly

Here at Tucker/Hall, we use our experience and expertise to look at the big picture, and understand how all the moving parts work together. By taking a step back from the problem, the underlying causes can become clear. This allows us to strategically and efficiently assess the problem to develop a detailed knowledge of the issue. A clear picture helps an organization take more focused action, thus putting out the fire without starting another one.

Collaboration and Decisiveness

Taking on a leadership role in a crisis situation does not mean that individual is the sole advisor and decision maker. Collaboration is any leader’s greatest strength and is something that Tucker/Hall has made standard practice. Listening to others’ advice, and using the input of those with experience can help you manage a difficult situation.

Building Trust by Remaining Calm in the Face of Chaos

In a crisis situation, the leader needs to feel a sense of urgency but remain levelheaded. As a leader, all eyes will be watching you. Tucker/Hall offers the support you will need to help you succeed in a high-risk environment.

Take a Moment to Determine the Nuances of a Situation so to Convey a Sense of Confidence

When faced with a chaotic situation, there will often be more input than one person could ever possibly handle. The ability to act in a purposefully in times of chaos is what makes a leader effective. By collecting a solid understanding of the situation, gathering everyone and everything together, then delegating tasks in a deliberate manner, a leader conveys confidence to those looking to him or her for a solution.

Demonstrate Control

While in a crisis situation you cannot always control the “fire.”  However, by assuming and conveying a sense of control over the situation, you can potentially control the response. By keeping everyone calm and focused, a leader is more effective in solving a problem than one who allows panic to ensue.

Tucker/Hall works with executives and leaders to develop these skills and helps to manage crises when they arise. Feel free to contact Darren Richards at 813.228.0652 or via email at drichards@tuckerhall.com.